Frequently asked questions
How the service works, in plain terms.
How does pricing work? +
By the hour, in monthly packages based on your estimated volume. Unused hours roll partially, and you can scale the package up or down month to month. After you describe your workload we quote a flat monthly number — no surprise invoices.
How do you handle confidentiality and data security? +
NDA before any access, work performed in your own systems (your Google Workspace, your CRM) under accounts you control and can revoke, password managers for credentials, and no data stored on personal devices. For bookkeeping support we work view/entry-level — approvals stay with you.
What tools do you work with? +
Google Workspace, Microsoft 365, Slack, Notion, Asana, Trello, HubSpot, QuickBooks (entry support), Excel/Sheets at advanced level, and we learn your internal tools during onboarding week.
What time zone do you work in? +
Guatemala is on US Central Time year-round, so we overlap naturally with US business hours — your assistant is online when you are, not answering overnight.
Can I start with a small trial? +
Yes — most clients start with a 10-hour pilot on a defined task batch. You see the quality and communication style before committing to a monthly package.
How fast can we start? +
Typically within a week: a 30-minute scoping call, NDA and access setup, then a documented onboarding of your processes during the first days of work.
Get a quote — free, no commitment
Tell us what you need handled and we reply within one business day with pricing and a plan.